About

Collectique takes your

Click & collect strategy to the next level.

Creating a shopping experience that makes the difference between 📦😊✔️ and 🎁🤩❤️

 

Hi, I’m Claire and I strongly believe in the complementarity of the physical & digital world: shopping online, complemented by a unique, personal in-store shopping experience. Are you thinking about new ways to integrate online and offline? Are you considering installing or upgrading your click & collect strategy to boost customer satisfaction and become more sustainable?

Then I’m happy to help you design your ideal click (fit) & collect strategy and tailor it to your needs

Today more than ever, online shoppers should be able to find a click & collect delivery option, so they can immediately try things on, pick up and easily return orders in a store nearby. Personal advice and service included. Click & collect is not only an opportunity for online retailers to ship cost-efficiently and eco-friendly, it also allows physical retailers to create a personal shopping moment and have customers’ favorite items ready for them when they arrive. That kind of customer experience translates not only into more sales, it also contributes to a stronger brand image and customer loyalty. For physical retailers, it offers many opportunities to welcome new customers and increase in-store sales. So why not give it a try?

Collectique helps your click & collect strategy reach its full potential

Collectique offers retailers specialized advice in rolling out a click & collect strategy and implementing it tailored to your needs. We cover all aspects related to a seamless click & collect experience:

  • Analyzing and improving your delivery and return policy, in particular for click & collect.
  • Performing customer journey mapping for click & collect, both online and offline.
  • Looking at the required IT solutions, which may be plug & play or custom. Online fashion retailers can easily integrate our ‘fit & collect’ delivery option, or we can look into custom and white label solutions for the integration of a click & collect delivery option.
  • Facilitating order management for click & collect orders. We help you structure your order management system for click & collect orders, whether you are an online or offline retailer. We can offer our Collectique platform as a ready-to-use click & collect management system, which gives you an overview of all orders, status updates, stores, brands, and partnerships. Or we can support you in developing and implementing your own management system, tailored to fit your needs.
  • Assessing the requirements for stores that will function as click & collect points, the logistics, and the overall business flow. Sending, receiving and returning click & collect parcels is not always straightforward. In addition, helping out customers and efficiently managing orders can bring along quite some challenges. Collectique helps you identify and effectively tackle these challenges with effective solutions.
  • Providing the right notifications for customers, stores, and webshops. Stores need to know when a click & collect order is on its way, and customers need to know when their parcel has arrived at the store. That’s why we provide a seamless communication flow between all parties involved. Good to know: you can add e-vouchers to our notifications for extra up-selling opportunities.
  • Organizing staff training and providing manuals for click & collect management.
Collectique helps you close the right partnerships

In any given situation, Collectique assists retailers in closing the right partnerships with complementary brands and stores to optimize their click & collect strategy. If you are a physical retailer, we assist you in finding the right online brands that will drive qualified traffic in your store. If you are an online retailer or brand, you can decide to add your own stores and/or wholesale partners as click & collect points, or you can choose to add new, independent retailers. In that case, we offer you a portfolio of selected physical stores that are available as click & collect points – our Collectique points. These stores will provide your customers with an excellent click & collect service, and on top, they will get to know your brand and may even become your future wholesale partners. It’s a classic win-win for all parties involved.

When closing new click & collect partnerships between online and offline retailers, Collectique offers support with:

  • Matchmaking: Selecting complementary click & collect partners that are right for you.
  • Providing a portfolio with online and offline retailers that are available for click & collect partnerships.
  • Negotiating and drafting contracts for new click & collect partnerships.

Collectique always offers a unique selection of partners, tailored to your needs. An approach that is everything but a one-size-fits-all. Do you want to have a look at our portfolio? Are you interested in knowing more about new possibilities of click & collect?  Then let’s get in touch!

About Fit & Collect by Collectique - our mission and vision

Mission and vision

Your customers have changed. Have you?

Many customers are still reluctant to buy online. They like the variety of choice and abundant inspiration. But they often doubt to click the ‘purchase’ button when they cannot feel and try on the items, like they can in-store. Your low conversion rate means you are missing out on a lot of potential sales…

If you want to boost your conversion rate, your delivery and return service needs to be flawless. Missed deliveries, complex or time consuming return procedures, unpleasant pickup points,… they all have a negative influence on your customer experience and brand image.

E-commerce has a devastating impact on mobility and the environment. The most important factor? The last mile delivery. That’s why working with centralised pickup and fitting locations not only lowers your transportation costs, it also significantly lowers your ecological footprint. How big is yours?

Customers often don’t want to take the risk of going to a store, only to find out that their favorite item is not in stock anymore. That’s why some customers decide to buy online, and have it delivered at home. But this doesn’t mean that they don’t like to receive personal advice or enjoy a rich in-store customer experience. If they could just make sure that the items they want are ready for them at the store, they would be happy to pay your store a visit. Do you already offer best of both worlds?

“I have my own stores as pickup locations”

It’s a good start, but you’re missing out on two important amplifiers. First, you only have a limited amount of stores and remember, customers are lazy. Every customer that is not living at less than 5 km distance from one of your own stores, is potentially lost. So if you want to reach more customers, you must expand your retail network by opening new stores or simply by closing partnerships. Secondly, your customers already checked your collection online. That’s why your own stores are less attractive as pickup locations, since they only bring few additional value.

“My logistics company already offers pickup points”.

Regular pickup points are not your regular fashion stores. They usually do not have fitting rooms and offer very limited personal service. In addition, as a webshop, you cannot pick and choose which pickup points you add to your checkout. It’s all or nothing. But as a brand, you want your customer experience to be as memorable as possible throughout the whole customer journey, which is much more likely to succeed at a charming location that matches your customer’s expectations.

“Home delivery is the biggest luxury, why offer alternatives?”

For many customers, home delivery can be a real pain. If they are not home or if they don’t have the possibility to receive parcels at work, missed deliveries can cause customers a lot of stress. Not to mention that home delivery is not always the most eco-friendly shipping option. Also, pickup locations are often preferred when buying presents for loved ones. So for different reasons, many customers prefer to collect their online orders at a convenient pickup location nearby.